An ongoing and meaningful dialogue with neighboring communities and other local stakeholders helps your company prevent disputes and protests that disrupt operations and may result in significant security risks. Stakeholder engagement refers to the processes and channels that your company can use to build relationships with relevant individuals, groups, and organizations. • Establish clear and realistic timeframes for stakeholder input . Consistency is key to obtaining and maintaining positive stakeholder perceptions and thus, securing increases in market value over time. Best practices for effective stakeholder engagement from companies around the world demonstrate the importance of a true commitment to act on stakeholder input. Talk to your stakeholders throughout the project to ensure a common understanding of the project scope, benefits, and time and cost estimates. Effective stakeholder engagement strategies increase your company’s capacity to assess and manage social risks and impacts. Of respondents to the World Economic Forum’s Global Risks Perception Survey 2018-2019, 34% expect the risk of human rights violations to increase in the short term. Grievance mechanisms are an effective component of any stakeholder strategy aimed at creating peaceful relations with local communities as well as workers and their families. Investors valued mining companies with strong stakeholder relationships 46% – 86% higher than those with average or weak relationships. Include representatives of stakeholder groups in discussions for strategic planning to the greatest extent possible, and do not limit planning and … Understanding your stakeholders is vital in modern-day business. What does stakeholder engagement mean to your organization? Transparent and continuous communication between the company and local populations and clarity about the benefits and risks involved in the company’s activities are also critical to building trust and social legitimacy. Your email address will not be published. Projects stakeholders have an interest in the outcomes of your project. These people direct the strategy and development of the organization.On the plus side, you are likely to have top management support, which means it will be easier to recruit the best staff to carry out the project, and acquire needed material and resources; a… Without proper planning and input, a stakeholder engagement issue can continue to escalate until a proper consultation plan is put into place and appropriate actions are taken to address the situation. So, in this article we’ll focus on the benefits of meaningful company-civil society relations for your business. However, according to the analysis, there’s still a long way to go to improve the quality of the information provided. A study by Wang and Choi (2013) finds that enhanced financial performance driven by positive stakeholder relationships isn’t only dependent on the company being actively involved in social actions. ... All port users will benefit from the GIF projects. Building positive relations with key stakeholders enhances your company’s license to operate. Another challenge is defining the relative value of different stakeholder input. Subscribe to our Energy News Digest (END) to receive the top energy headlines delivered to your inbox weekly. This does not mean that Gap will never encounter another stakeholder issue; nonetheless, it shows that they are much more prepared to handle critical situations should they arise, and to engage and communicate with those stakeholder audiences. It becomes their effort, and they’ll do their best to make it work. There are a number of steps to take when developing an engagement plan that include, but are not limited to: Communica’s expertise is supporting our clients with these services, and providing a dedicated and experienced team of resources to help clients achieve their stakeholder engagement goals. Others are no less important but are involved only in parts of the project, such as subject matter experts, cross-functional … Improved communication. A stakeholder is a party with an interest in an enterprise or project; stakeholders in a corporation include investors, … The IO Sustainability and Babson Innovation Lab study finds that risk reduction and enhanced license to operate associated with socially responsible business practices has the potential to protect as much as 10% of the firm’s value. Businesses tend to value stakeholders because of the unique benefits they can bring to the way a company is managed, by the expertise their workforce provides or the ability of individuals to generate capital investments to secure the long-term growth of the business. The data studied by IO Sustainability and Babson Social Innovation Lab reveal that the estimated risk protection delivered by a well-managed corporate responsibility program tied to reputation and integrity is estimated at 4% to 7% of the company’s total value. Actively reaching out to external stakeholders during the elaboration and evaluation of sustainability reports is also very relevant if your company commits to supporting the Sustainable Development Goals. Your company’s stakeholders should participate in all cycles of the sustainability reporting process, from the definition of material topics (or priority management issues) to the evaluation of the quality of previous reports. Benefits of GST in India for industry and business: Ease to perform: Steadily improving income levels and literacy rates concentrated in the Global South will enhance stakeholder empowerment in companies’ local operating areas, including previously remote and underserved regions. Information – and misinformation – spreads fast, and reputations can be severely damaged before corporations get around to investing time, money and resources to try to “fix” a problem that is already out of control. That’s why it’s critical to conduct solid context analysis and risk assessments that go beyond the identification of risks to your company and take into account potential negative effects on local populations. The PWC Reporting Challenge 2018 analyzes the corporate and sustainability reports of over 720 companies across countries and industry groups and concludes that the SDGs have broken into mainstream business reporting: 72% of companies now mention the Global Goals in their annual corporate or sustainability report. Also, the GRI standards demand that the sustainability report should be clear about the key topics and concerns that have been raised through stakeholder engagement, how your organization has responded to those issues and concerns, and how these are being included in the company’s management and reporting cycles. Several challenges related to specific human rights are also expected to grow significantly. An organization's stakeholders are the individuals or groups that influence or have an interest in the firm’s actions and decisions. Below we’ll highlight 7 of them. They should be included on a regular basis to provide input during the process of collecting quantitative and qualitative data in relation to each SDG indicator. Effective engagement with key stakeholders leads to enhanced trust, reputation, and brand value. Participatory planning requires the involvement of concerned stakeholders. Below we’ll highlight 7 of them. And to elaborate those reports, it’s important to actively involve communities, civil society groups, local authorities, and other stakeholders present in your organization’s areas of influence. Approval among relevant stakeholders comes with quantifiable business benefits. Sound stakeholder management can increase sales and market valuation. The system you use needs to be easy and fast to Through gaining support from powerful stakeholders, you’ll generate more resources – making the project more effective. They have different objectives and goals based on … With the latter approach, it isn’t until organizations find themselves over their head in public scrutiny that a stakeholder engagement plan becomes front of mind. o Maintain engagement throughout the life of the project, process or activity (from planning , through implementation, to review). The benefits of quality stakeholder engagement are manifold. Still, even today, many companies think maintaining an ongoing dialogue with key social groups is not worth the investment. The benefits of stakeholder participation in IFM are to: Provide all stakeholders with full opportunities to share their views, needs and knowledge on flood management Build consensus through bringing together a diverse range of stakeholders to share needs, information, ideas and knowledge and harmonize … The benefits of stakeholder engagement It offers those who will affect or be affected by the outcomes a chance to voice their opinions It ensures that an organisation has greater clarity and a shared vision amongst its key influencers According to the MIT Sloan article, Gap reacted by communicating up front with trade unions and NGOs with the result that they and other stakeholders did not react negatively towards Gap (as they had previously done) because they participated in Gap’s decision-making and were pleased with how Gap handled the situation. Whether you’re a small or a large company, the elaboration of sustainability reports to demonstrate progress (and setbacks) around the social impacts your company creates should be an important element of your communications strategies. Customers, investors, and regulators around the globe are calling for transparent reporting about the impacts of business activities on communities and local societies. Its goal is to build trust and to create tangible and intangible value, both for your company and relevant stakeholders. Organizations that are socially responsible engage stakeholders in the initiation phase of a project to solicit their feedback on the alter… The Fi​nancial Consumer Agency of Canada (FCAC) benefits from the input of a wide array of stakeholders—federally regulated financial entities, consumer advocates, educators and others in the government and the private sector—to inform its work. Within the rapidly expanding movement around corporate social responsibility and social impact management, stakeholder engagement –especially with neighboring communities and relevant civil society groups– is considered a key strategy area. Required fields are marked *, Website: Sabine Boogaard  |  Logo: Kamaleones, SustainAbility Common Threads survey (2018), AA1000 AccountAbility Stakeholder Engagement Standard (2015), IO Sustainability and Babson Social Innovation Lab, ISO 26000 and AA1000 AccountAbility Stakeholder Engagement Standard (2015), the BSR report The future of stakeholder engagement, Queensland University and Harvard Kennedy School study, the toolkit developed by the International Council on Mining and Metals (ICMM), Doing business with respect for human rights, World Economic Forum’s Global Risks Perception Survey 2018-2019, The UN Guiding Principles on business and human rights. Some are more important to the life of the project, such as the sponsor, steering committee, or project team members. It contributes to instability and poverty and its consequences hurt vulnerable people disproportionately. It will remove the economic barriers, boost the economy and will make our products and services more competitive. The benefits of getting RFP stakeholder input. This also benefits broader society by addressing social and environmental challenges and by contributing to positive change. Armed with this stakeholder information, project managers can develop a better … Stakeholder participation, in turn, improves the quality of the decisions your company makes about its actions for positive social impact. It is also about utilising the vast amount of information and knowledge that stakeholders hold to find workable, efficient and … Effective dialogue with stakeholders enhances the quality of decisions on issues that impact your stakeholders. Common complaints include human rights incidents or environmental damage. 1. While stakeholder engagement can include many different internal and external interest groups, at FairChange we prioritize engagement with local populations and civil society groups who are directly impacted by your business’s decisions and activities and that can, inversely, impact your company. You can do a lot of this by seeking stakeholder input … Failure to engage can cost time, money and reputation, and … It’s important to put procedures for handling grievances in place as a standard practice instead of waiting until incidents occur. Supporting the Sustainable Development Goals (SDGs) is a powerful way for your company to help reduce these global challenges. Widely used international guidelines and frameworks for social responsibility, such as ISO 26000 and AA1000 AccountAbility Stakeholder Engagement Standard (2015), stress the importance of including the perspectives of your organization’s relevant stakeholders in decision-making processes. Read more in our blogpost: 7 Ways promoting human rights adds value to your business. There are a number of steps to take when developing an engagement plan that include, but are not limited to: For example, in 2007 a new labour relations conflict arose in India. Sound stakeholder management can increase sales and market valuation, Stakeholder engagement improves your company’s decision making processes, Effective relationship management enhances your company’s social license to operate, An ongoing dialogue with communities prevents costly conflicts, Stakeholder engagement helps your company address global sustainability challenges, Engagement of local civil society enhances effective risk management, Stakeholder engagement is key to quality impact reporting, 7 Ways promoting human rights adds value to your business, AccountAbility Stakeholder Engagement Standard, IO Sustainability and Babson Social Innovation Lab, Project ROI study: “Competitive and Financial Advantages of Corporate Responsibility and Sustainability”, Corporate Social Performance study by Wang and Choi (2013), Guidance on social responsibility – ISO 26000, Article by Claudia Sícoli Pósleman: “Social license to operate in the mining industry: the case of Peru”, BSR Report: “The Future of Stakeholder Engagement”, Doing business with respect for human rights: Remediation and grievance mechanisms, World Economic Forum’s Global Risks Report 2018-2019, UN Guiding Principles for Business and Human Rights, “Corporate social responsibility and financial performance relationship: a review of measurement approaches”, Performance Standards on Environmental and Social Sustainability, “Does voluntary corporate citizenship pay? Companies should not only report on their own actions, but also about the impacts created by actors in their local or global supply chains. As one systematic reviewer emphasized, not all input … You will want to ensure their continued support of the project. Quality engagement with local communities and civil society groups is part of being a good corporate neighbor and improves your company’s social license to operate. This Consideration Memo summarizes how key themes from stakeholder input have been considered in refining the structure and implementation of the Gateway Infrastructure Fee. Your email address will not be published. It can also positively impact sales and market value. For information about our services and how we can assist your business please Read more in our blogpost: 10 Business opportunities of supporting the SDGs. The average reporting quality score for those companies that had prioritized SDGs is 2.71 out of 5. Other reporting guidelines, such as the UN Guiding Principles Reporting Framework, which focuses on businesses human rights performance, also highlight the importance of incorporating the perspectives of individuals and communities. The major stakeholders in a company include shareholders, government, employees, customers and creditors/bondholders. A system must be in place that holds companies to account for their policies, so that they can then be accountable to the public and to their … Performance Standards on Environmental and Social Sustainability issued by the International Finance Corporation (IFC), UN Guiding Principles Reporting Framework, the GRI & UN Global Compact’s practical guide, 8 Benefits of maximizing your business’ social impact, 7 Steps to turn conflict risk into opportunities for responsible business. In each of these situations, they will provide essential insights to build good relations with your neighbors. The benefits of stakeholder analysis are: You can identify the most powerful stakeholders and have them help shape your project in its early stages. Learn about how bundling software and services ensures consistency, excellence and risk mitigation across your projects or operations. This means: more proactive and more strategic relationship building with communities and other key groups. Stakeholders provided input on: the benefits and challenges of a national performance measurement framework for BAIs including the sharing and standardization of data and, the viability of BAIs to share data to determine a) how BAIs influence start-up performance, and, b) how to establish an appropriate … Required fields are marked *. The Gateway improvements are estimated to produce an economic benefit of $528-790 million. Without proper planning and input, a stakeholder engagement issue can continue to escalate until a proper consultation plan is put into place and appropriate actions are taken to address the situation. Stakeholder engagement has evolved significantly over time and today it is recognized as a fundamental mechanism for inclusive decision making and accountability. In the mid-1990s, Gap was accused of outsourcing the manufacturing of its products to factories that operated with sub-par labour standards. 10,11,14,23 Only a limited number of stakeholders are engaged per review and it can be a challenge to determine whether a particular stakeholder is an outlier or has a personal or political agenda. All stakeholders can have a say in the development of an effort that may seriously … You take action to keep the relationships alive. Kimbro and Cao (2011) find that companies that are signatories to the UN Global Compact and publish the required COP (the yearly Communication on Progress report) show less risk, better market returns, and have lower debt and equity costs. Galant and Cadez (2017) cite studies demonstrating that the better a firm manages its relationships with its stakeholders, the more successful it will be over time. This, in turn, can affect the firm’s financial performance. The UN Guiding Principles on business and human rights stress the importance of human rights due diligence by companies to guarantee the dignity and well-being of local communities and other stakeholder groups that can be affected by business activities. These assessments should include indicators for human rights risks, environmental impacts that could threaten traditional livelihoods, and conflict risks if your company operates in fragile areas. If your company doesn’t really modify decisions based on relevant stakeholder input, they’ll see no point in participating again. Your email address will not be published. A meta-analysis of hundreds of corporate responsibility studies by IO Sustainability and Babson Social Innovation Lab finds that firms that treat their stakeholders well have the potential to increase their market valuation by 40% to 80% compared to companies with average or weak relationships. For more information about Communica and how we can help with the development of stakeholder and Aboriginal engagement plans, and with related corporate communication and stakeholder information management services, visit www.communica.ca. GST brings benefit to all the stakeholders that are individuals, government, businesses and industry etc. If the way it treats a stakeholder group varies markedly over time or the quality of its relations differs across multiple stakeholder groups, this will lead to the perception that its commitment to social responsibility is inconsistent. Any of these stakeholder groups –whether their influence is direct or indirect– can pose risks if they’re dissatisfied about a company’s (perceived) CSR performance. Benefits of communicating with stakeholders include: Ensuring the program continues to meet stakeholders needs and allows any concerns to be addressed Stakeholders can inform people of changing environments or requirements and contribute directly to program development Stakeholder engagement and … Now that you have identified all the stakeholders for your RFP, here are a few things a comprehensive stakeholder team will help you determine: Thorough RFP requirements. 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